Welcome to Prenest Cleaning Services. We are committed to providing reliable, professional, and high-quality cleaning services to our clients. To ensure transparency and mutual understanding, please review our service policies below.
1. Service Policy
- All cleaning services are provided by trained and experienced professionals.
- Our team follows approved cleaning procedures to ensure safety and quality.
- Clients are expected to provide accurate details about the property or cleaning area before service begins.
- Access to water, electricity, and any special cleaning instructions must be provided before the appointment.
2. Booking and Cancellation Policy
- Bookings can be made via our website, WhatsApp, email, or phone call.
- Cancellations or rescheduling must be made at least 24 hours before the scheduled service.
- Same-day cancellations may attract a 25% service fee to cover time and resource allocation.
- Prenest Cleaning Services reserves the right to reschedule in cases of unforeseen circumstances (e.g., severe weather, emergencies, or staff unavailability).
3. Payment Policy
- Payments can be made via cash, bank transfer, or approved digital payment channels.
- A deposit may be required to confirm certain bookings, especially for large or special cleaning projects.
- All prices are quoted in advance; no hidden charges will be applied unless additional services are requested by the client.
4. Satisfaction Guarantee
- Customer satisfaction is our top priority. If you are not fully satisfied with our service, please contact us within 24 hours so we can review and address the issue promptly.
- We will revisit or re-clean the affected area at no additional cost (subject to terms and conditions).
5. Privacy Policy
- We respect your privacy. Any personal or property information shared with Prenest Cleaning Services is strictly confidential.
- We do not share, sell, or disclose your information to third parties, except when required by law.
- Photos of cleaned spaces may only be used for marketing with the client’s consent.
6. Safety and Property Care
- Our staff handle all property with care and professionalism.
- In rare cases of accidental damage, we will assess the situation and, if proven to be our fault, provide appropriate compensation or repair.
- Clients are encouraged to secure valuables before cleaning begins.
7. Health & Environmental Policy
- We use safe, eco-friendly cleaning products that are non-toxic and biodegradable.
- Our team follows health and safety guidelines to ensure a safe environment for both clients and staff.
- We may decline cleaning services in hazardous or unsafe environments.
8. Contact Us
If you have any questions about our policies or services, please reach out to us:
📞 Phone/WhatsApp: +44 7304 168832
📧 Email: prinest500@gmail.com
🏢 Office:48 West George Street, Glasgow
